Refund policy

NO RETURNS POLICY 

(Effective Date: 08/01/2021; Updated 1/2024) 

  

Dear Valued Customer, 

  

Thank you for shopping with Creative Kyootique. We strive to provide you with unique and high-quality products that bring joy to your life. In order to maintain efficiency and transparency in our operations, please take note of our No Returns Policy outlined below: 

  

1. All Sales Are Final: 

   - Due to the nature of our products and to ensure the integrity of each item, all sales are considered final. We do not accept returns or exchanges for any reason other than product defects or errors on our part. 

  

2. Product Inspection Upon Receipt: 

   - We encourage you to thoroughly inspect your order upon receipt. If you believe there is a defect or an error in your order, please contact us at orderinfo@creativekyootique.com within 3 days of receiving your order, providing detailed information and images if applicable. 

  

3. Defective or Incorrect Items: 

   - If you receive a defective or incorrect item, we apologize for any inconvenience. In such cases, we will gladly replace the item at no additional cost. Please contact us promptly at orderinfo@creativekyootique.com with your order number and supporting documentation. 

  

4. Cancellation Policy: 

   - Orders cannot be canceled once they are placed. Please review your order carefully before confirming the purchase. 

  

5. Refunds: 

   - Refunds will only be issued for defective or incorrect items, and the original payment method will be credited. Shipping fees are non-refundable. 

  

6. Lost or Stolen Packages: 

   - Creative Kyootique is not responsible for lost or stolen packages. Please ensure the accuracy of your shipping address during checkout and consider selecting a secure delivery location. 

  

7. Contact Us: 

   - If you have any questions or concerns regarding our No Returns Policy, please contact us at orderinfo@creativekyootique.com. 

  

By making a purchase on Creative Kyootique, you acknowledge and agree to abide by the terms of this No Returns Policy. 

  

Thank you for your understanding and continued support. 

  

Sincerely, 

  

The Creative Kyootique Team