Shipping policy

SHIPPING POLICY 

Effective 01/2024 

 1. Turnaround Time: 

a. Regular Orders: 

  • Our standard turnaround time can be up to 3 weeks from the date of order confirmation to delivery. This includes order processing, packaging, and shipping. 

 2. Shipping Methods: 

  a. Standard Shipping (Within the US): 

  • Orders will be shipped via standard ground shipping methods. 

  • Expedited shipping options are available at an additional cost. 

  b. Multiple Distributors: 

  • Please note that some orders may be fulfilled by different distributors. In such cases, your items may arrive in separate packages. 

 3. Average Shipping Costs (Within the US): 

  a. Standard Shipping: 

  • Standard ground shipping costs will apply. 

  • Free standard shipping for orders above $35.00 in our ETSY store. 

b. Expedited Shipping: 

  • Expedited shipping costs vary based on weight and destination. Exact costs will be displayed at checkout. 

 4. Holiday Season Cutoff Dates: 

  a. Christmas Season: 

  • To ensure delivery before Christmas Day, orders must be placed by 12/16/2024. Orders placed after this date may experience delays. 

  b. Other Holidays or Peak Seasons: 

  • Cutoff dates for other holidays or peak seasons will be communicated on our website and during the checkout process. 

5. Order Processing: 

  a. Confirmation Email: 

  • Upon order placement, customers will receive an email confirming their order, including an order number and estimated delivery date. 

  b. Tracking Information: 

  • Tracking information for each package will be provided once the order is shipped, allowing customers to monitor their shipment's progress. 

6. Returns and Exchanges: 

  a. Return Policy: 

  •  For information on returns and exchanges, please refer to our dedicated Returns and Exchanges Policy. 

 7. Customer Support: 

  a. Contact Information: 

  • For any inquiries or assistance, please contact our customer support team at Orderinfo@creativekyootique.com. Response times are within 24-48 hours during business days. 

 8. Policy Updates: 

  a. Notification of Changes: 

  • We reserve the right to update our shipping policy. Any changes will be communicated through our website and via email to customers who have provided their contact information. 

 9. Legal Considerations: 

a. Compliance: 

  • Our shipping policy adheres to all relevant local, national, and international regulations. 

b. Terms of Service: 

  • This shipping policy is part of our overall Terms of Service. Please read it for a comprehensive understanding of our business practices.